Last updated: 28 September 2026.
Arena X is a trading name of the operator of the Arena X venue at 9 Racecourse Road, Milnerton, Cape Town. This policy explains what personal information we collect, why we collect it, and how we handle it under the Protection of Personal Information Act, 2013 (POPIA).
What we collect
- Contact information you give us: name, email, phone number.
- Booking details: the date, time, sport, guest count and any notes you send us via the enquiry form or WhatsApp.
- Children's information provided by a parent or guardian in a party enquiry: child name and age.
- Payment records for confirmed bookings, held by our payment provider (we do not store card numbers).
Why we collect it
- To answer your enquiry and confirm your booking.
- To keep you and your guests safe on site.
- To send you information you asked for (e.g. a marketing opt-in you ticked). You can unsubscribe at any time.
Who we share it with
- Our staff who need it to run your booking.
- Where a court or activity is operated by a partner (for example Serpents Padel), that partner may receive your booking to fulfil it.
- Service providers that host or process our systems on our behalf, under written agreements.
We do not sell your personal information.
Cross-border storage (DRAFT FOR REVIEW)
Our systems are hosted on Supabase, whose primary region is in Ireland. That means personal information you give us may be stored and processed outside South Africa, including in Ireland and any other jurisdiction in which our service providers operate. We put appropriate safeguards in place with those providers so that your information receives protection substantially equivalent to what POPIA requires.
Children's information (DRAFT FOR REVIEW)
We only collect a child's information from a parent or guardian who has given us that information via our enquiry form or in person, and only for the specific purpose of the booking. We do not send marketing to children, and we do not publish identifiable images of children on the public site without written consent from the parent or guardian.
Your rights
You may:
- Ask what personal information we hold about you.
- Ask us to correct or delete it.
- Withdraw a marketing opt-in at any time.
- Complain to the Information Regulator if you are not satisfied with our response.
Contact: info@arenax.co.za.